1. About us

1.1  The website www.peptideaminogroup.com (the “Website”) is operated by Amino Peptides Ltd, trading as Peptide Amino Group (“PAG”, “we”, “us” or “our”). We are a company registered in England and Wales under company number 17340420.

1.2  You can contact us at info@peptideaminogroup.com. If we contact you, we will use the email address, telephone number or postal address supplied with your order.

1.3  “Consumer” means an individual acting wholly or mainly outside that individual’s trade, business, craft or profession. “Business Customer” means any customer acting for purposes relating to a trade, business, craft or profession. “Products” means goods offered through the Website, including products labelled for research use only. References to writing include email.

2. Scope and acceptance

2.1  These terms govern use of the Website and orders placed with us. Our Research Use Only Policy and Returns, Cancellations and Refunds Policy form part of these terms.

2.2  Please read the applicable version before ordering. By submitting an order, you agree to be bound by these terms and confirm that the information you provide is complete and accurate. Nothing in these terms limits a Consumer’s mandatory legal rights.

2.3  You must be at least 18 years old and have legal capacity to enter into a contract.

3. Research-use basis and product status

3.1  Products described as “Research Use Only” or “RUO” are supplied solely for lawful in vitro laboratory research, analytical testing, method development or other non-clinical research described in the Research Use Only Policy.

3.2  RUO Products are not offered or supplied by us as medicines, medical devices, foods, food supplements, cosmetics or veterinary medicines, and are not supplied for administration to, or use in or on, humans or animals. They are not intended to diagnose, treat, cure, mitigate or prevent disease or to affect the structure or function of a human or animal body.

3.3  A product name, scientific citation, assay result, certificate of analysis or discussion of published research does not amount to a therapeutic claim, recommendation, dosage instruction or assurance that a Product is suitable for any clinical, personal or veterinary purpose.

3.4  Unless a product page expressly states otherwise, Products are not represented as sterile, pyrogen-free, endotoxin-tested, pharmaceutical grade, GMP-manufactured or suitable for clinical use. Do not infer those qualities from vial presentation, purity data or packaging.

4. Product information and availability

4.1  We take reasonable care to describe Products accurately. Images, colour and apparent size are illustrative, and packaging may vary where this does not materially change the Product. Any stated quantity, concentration, purity, batch information, storage condition or shelf life is subject to the applicable product page, label and batch documentation.

4.2  Certificates of analysis and safety data sheets, where supplied, relate to the identified batch and stated test parameters only. Purity does not establish identity for every purpose, sterility, safety for administration or fitness for a particular experiment.

4.3  Results depend on conditions outside our control. We do not guarantee that a Product will produce a particular research result, but this does not affect rights concerning Products that are faulty, misdescribed or otherwise not in conformity with the contract.

4.4  All Products are subject to availability. We may withdraw or correct a listing before accepting an order.

5. Website use

5.1  You may use the Website only for lawful purposes. You must not attempt unauthorised access, introduce malicious code, interfere with operation, scrape the Website at unreasonable scale, impersonate another person, or use content in a way that infringes intellectual-property or other rights.

5.2  Scientific and general information is provided for research context only. It is not medical, veterinary, legal, regulatory or safety advice and should not replace appropriate professional assessment or the Product’s safety documentation.

6. Orders and contract formation

6.1  The Website allows you to check and correct an order before submission. Your order is an offer to buy. An automated acknowledgement confirms receipt only and does not mean that we have accepted the order.

6.2  A contract is formed when we send an express acceptance or dispatch confirmation, whichever occurs first. Each dispatch may form a separate contract.

6.3  We may refuse or cancel an order before acceptance where a Product is unavailable, information or pricing is materially incorrect, payment is not authorised, delivery is unavailable, legal or sanctions concerns arise, or we reasonably suspect prohibited use, fraud or abuse. If payment has been taken for an order we do not accept, we will refund it promptly.

6.4  We may impose reasonable quantity limits or request information necessary to comply with law, sanctions, fraud prevention or product-safety obligations. We do not require institutional status merely because a customer is an independent researcher, but we may refuse supply where risk cannot reasonably be resolved.

7. Prices and payment

7.1  Prices, currency, VAT (where applicable), delivery charges and any other charges payable to us will be shown before you submit the order. For international orders, import VAT, customs duty and clearance charges may instead be collected by the carrier or authorities where clearly disclosed at checkout.

7.2  Available payment methods are those displayed at checkout. Payment must be authorised in accordance with the checkout instructions. You confirm that you are authorised to use the chosen payment method.

7.3  If an obvious pricing or description error could reasonably have been recognised, we may reject the order or contact you for instructions. We will refund any amount paid for a rejected order.

8. Delivery within the United Kingdom

8.1  Available services, charges and estimated delivery dates are shown at checkout. Unless a different period is agreed, Consumer orders will be delivered without undue delay and no later than 30 days after the contract is formed.

8.2  Delivery is complete when the Product is delivered to the address you supplied or to a person or location you nominated. For Consumers, risk passes on physical possession, except where the Consumer independently commissions a carrier not offered by us. Title passes only after cleared payment.

8.3  Tell us promptly if an order is late. Remedies for non-delivery or late delivery are governed by applicable law and the Returns Policy; tracking labels do not conclusively override evidence that delivery did not occur.

9. International orders, including EU/EEA destinations

9.1  We deliver only to destinations enabled at checkout. Availability of delivery does not represent that a Product is lawfully marketable, importable or usable in every destination.

9.2  You must comply with destination-country rules that lawfully apply to your acquisition, possession and intended research.

9.3  The checkout or delivery page will state, where practicable, whether import VAT, duty and clearance charges are included. If they are not included, you may be required to pay them before delivery. We may request information reasonably required for customs and sanctions compliance.

9.4  If authorities lawfully detain, refuse or destroy a shipment, we will assess the circumstances and applicable mandatory rights. We do not promise a refund where the issue was caused solely by the customer’s unlawful instruction, refusal to pay clearly disclosed import charges, or inaccurate information, but nothing in this clause removes a right that cannot lawfully be excluded.

10. Cancellation, returns and refunds

10.1  The Returns, Cancellations and Refunds Policy explains cancellation periods, return steps, the effect of opening a sealed Product, damaged or faulty goods, refunds and lost shipments. It forms part of these terms.

10.2  For eligible UK distance contracts, Consumers normally have 14 days after receiving goods to cancel without giving a reason, followed by 14 days to return them. Exceptions may apply, including to sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed. The exception is applied only where its legal conditions are met.

10.3  Opening or using a Product does not remove statutory remedies if it was faulty, damaged, unsafe or misdescribed. No term in this document replaces the Consumer Rights Act 2015 or other mandatory law.

11. Safe handling and customer responsibilities

11.1  Before handling a Product, review the label, product page and available safety data, carry out a risk assessment, and use suitably trained personnel, facilities, containment, personal protective equipment, storage and disposal arrangements.

11.2  Keep Products secured from children, unauthorised persons, food, medicines and animals. Do not handle a Product if you lack the competence, equipment or information needed to do so safely.

11.3  You must not relabel, repackage, resell, transfer or advertise a Product for human, veterinary, therapeutic, diagnostic, cosmetic, food, household, agricultural or recreational use, or provide directions facilitating such use.

12. Prohibited use and enforcement

12.1  Products must not be administered, injected, ingested, inhaled, implanted, applied to skin, compounded for administration, or otherwise used in or on humans or animals. They must not be used for self-experimentation, diagnosis, treatment, performance enhancement, weight management or any other personal or clinical purpose.

12.2  We may decline an order, limit quantities, suspend an account or cancel an unaccepted order where we reasonably believe use would be unlawful, unsafe or contrary to the RUO Policy. We may retain appropriate compliance records and make disclosures where required by law.

13. Our responsibility to Consumers

13.1  We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable when the contract was made.

13.2  We are not liable to a Consumer for business losses such as loss of profit, revenue, opportunity, data or business interruption.

14. Business Customers

14.1  This section applies only if you are a Business Customer. To the fullest extent permitted by law, we exclude implied terms other than those that cannot be excluded. We are not liable for indirect or consequential loss, or loss of profit, revenue, contracts, anticipated savings, goodwill, data or business opportunity.

14.2  Our aggregate liability arising from an order will not exceed the amount paid for that order. You will indemnify us against third-party claims and reasonable losses caused by your deliberate unlawful use, prohibited administration, unauthorised relabelling/resale, or material breach of the RUO Policy, to the extent caused by that conduct.

15. Intellectual property and third-party links

15.1  The Website and its original text, graphics, logos, layout and software are owned by or licensed to us and protected by intellectual-property laws. You may make a reasonable copy for personal reference but may not commercially reproduce, redistribute or exploit content without permission.

15.2  Links to third-party sites are provided for convenience. We do not control or endorse their content and are not responsible for it, except to the extent the law provides otherwise.

16. Privacy and cookies

16.1  We process personal information as described in our Privacy Notice. Our Cookie Notice explains the technologies used by the Website and the choices available. Non-essential cookies will not be set without valid consent where consent is legally required.

17. Events outside reasonable control

17.1  We are not responsible for delay caused by events outside our reasonable control. We will take reasonable steps to minimise the effect and contact you where material. Consumer rights to end the contract for significant delay remain unaffected.

18. Changes to these terms

18.1  We may update these terms for future use of the Website or future orders. The version supplied or made available when your contract is formed governs that order unless a change is required by law or you expressly agree otherwise.

19. General

19.1  If a provision is unlawful or unenforceable, the remaining provisions continue in effect. Delay in enforcing a right is not a waiver. You may not transfer an order without our consent, except where mandatory law permits. We may transfer our rights and obligations if this does not reduce a Consumer’s protections.

19.2  No person other than you and us may enforce these terms under the Contracts (Rights of Third Parties) Act 1999. For Business Customers only, these terms and documents expressly incorporated into them constitute the entire agreement, without excluding liability for fraud.

20. Governing law and disputes

20.1  These terms and non-contractual disputes are governed by the law of England and Wales. If you are a Consumer resident elsewhere, this choice does not deprive you of mandatory protections of the law that would apply without this clause.

20.2  A Consumer may bring proceedings in the courts available under applicable consumer law, including, where applicable, the courts of the part of the United Kingdom or country in which the Consumer lives. Business Customers submit to the exclusive jurisdiction of the courts of England and Wales.

20.3  Please contact info@peptideaminogroup.com first so we can try to resolve a complaint. We will provide details of any approved alternative-dispute-resolution body we are legally required or have agreed to use.